Customer Support Ticket Router
Get tickets to the right person instantly. This workflow analyzes incoming tickets, categorizes them using AI, checks team workloads, and routes to the optimal agent with full context.
What This Workflow Does
Get tickets to the right person instantly. This workflow analyzes incoming tickets, categorizes them using AI, checks team workloads, and routes to the optimal agent with full context.
Replaces: Zendesk ($55/mo), Freshdesk ($15/mo)
Required n8n Nodes
This workflow uses the following n8n nodes. Make sure you have the required credentials configured.
Difficulty: Advanced
Complex logic and multiple integrations. Best for experienced users.
How to Use This Workflow
- 1
Download the workflow
Click the download button to get the JSON file.
- 2
Import into n8n
Open n8n, go to Workflows → Import from File, and select the JSON.
- 3
Configure credentials
Set up API keys and credentials for: Webhook, OpenAI, Switch, HTTP Request, Slack.
- 4
Test and activate
Run a test execution, verify everything works, then activate the workflow.
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