E-commerce Intermediate

Customer Onboarding Sequence

Turn new customers into power users with this 14-day onboarding sequence. Delivers setup guides, feature tutorials, best practices, and strategic upsell opportunities timed to maximize engagement and lifetime value.

4.7 rating
987 downloads
Updated Jul 6, 2026

What This Workflow Does

Turn new customers into power users with this 14-day onboarding sequence. Delivers setup guides, feature tutorials, best practices, and strategic upsell opportunities timed to maximize engagement and lifetime value.

Replaces: Intercom ($74/mo), Customer.io ($150/mo)

Required n8n Nodes

This workflow uses the following n8n nodes. Make sure you have the required credentials configured.

Webhook Wait SendGrid Switch Set

Difficulty: Intermediate

Requires some n8n experience. May need custom credential setup.

How to Use This Workflow

  1. 1

    Download the workflow

    Click the download button to get the JSON file.

  2. 2

    Import into n8n

    Open n8n, go to Workflows → Import from File, and select the JSON.

  3. 3

    Configure credentials

    Set up API keys and credentials for: Webhook, Wait, SendGrid, Switch, Set.

  4. 4

    Test and activate

    Run a test execution, verify everything works, then activate the workflow.

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